Contact
Care Label — Read Before Writing In
Got an issue?
Let's fix it.
Wrong size, late order, or just a question about something you bought — tell us what's going on and we'll sort it out.
- info@wearwinko.shop
- Reply time
- within 24–48 hrs
- Days
- Mon–Fri
Reach a human
No bots. No ticket queue.
Every message goes straight to our small team. We read everything and reply within 24–48 hours, Monday to Friday.
Email info@wearwinko.shopOrder issue? Include your order number in the form so we can find you faster.
Or send the details
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Before you write in
Quick answers
01Where's my order?+
Check the tracking link in your shipping confirmation email first — most updates show up there. If it's been more than 2 business days with no movement, or tracking looks stuck, email us with your order number and we'll look into it.
02How long does shipping take?+
Orders ship within 2 business days of purchase. Delivery typically takes 5–8 business days depending on your location. You'll get a tracking link by email as soon as it's on its way.
03What's your return policy?+
We accept returns within 30 days of delivery for a full refund, as long as the item is unused and in its original packaging. Email us with your order number and we'll send over the steps.
04Not sure about sizing or fit?+
Send us your usual size and any measurements you have. We're happy to help you pick before you order, or sort an exchange if what arrived isn't quite right.
05Something else?+
If it's not covered here, use the form above or email us directly — we'd rather hear from you than have you guess.